WHAT ABOUT THE COST OF THE PROGRAM?
 
Their are several factors to consider in determining the cost of your program.  Fees vary depending on the degree of detail needed for each visit or survey.  Also, the number visits/ surveys done in a certain period of time help to determine cost.  The more visits or surveys in certain period of time, the lower the cost per visit/survey should be.  Also, the length of time the visits/surveys are to be repeated have an impact on cost.  For example, an agreement to repeat visits/surveys over a two year period of time should cost less than an agreement to repeat visits/surveys over a one year period.

In most cases, the more visits/surveys that are done, the more benefit their will be for your company.  At the same time your company is receiving greater benefits due to large numbers of visits/surveys, your company is receiving the greatest value in terms of cost.  Nevertheless, the cost of our service is nominal when compared to the gain in revenue created from greater customer retention, an increase in new customers, and less employee turnover.

WHAT CAN BE DONE WITH THE RESULTS?

 Our company can help to determine what to do with the results of your program.  Some of the ways to use the information would be to:

n  use in sales meetings as a training tool.
n  use to establish training objectives.
n  use consistently as a motivational tool.
n  use as an award incentive.
n  change how a product or service is being presented.
n  change product or service offerings.
n  strengthen areas of weakness.
n  take action to change public perceptions.
n  change antiquated company policy and procedure.
n  reinforce company policy and procedure.
n  react to competitive situations.
n  build your business based on what the consumer wants.
 
WHAT IS MY NEXT STEP?
 Allow our company to implement a program based specifically on the needs of your business.  We can uncover ways to make your job easier and your company more successful.  In today’s competitive environment, companies cannot afford to be without a mystery shopper program.  We will gladly help you to provide better service quality, have more satisfied customers, and have a more profitable business.