WHAT DO WE EVALUATE?
                                         Some of the things that these programs will evaluate and measure include:
n  Customer Satisfaction
n  Customer Retention Strengths and Weaknesses
n  Environment and Facilities
n  Performance Against Service Standards
n  Politeness and Helpfulness of Staff
n  Suggestive Selling Skills
n  Product Knowledge
n  Product Quality
n  Process Knowledge
n  Test Purchases
n  Refunds and Complaints Procedures
n  Product Support
n  Merchandising and Product Availability
n  Telephone Help Lines, Support Lines, and Sales Lines
n  Public Perception of Company
n  Price Audits
n  Compliance Checks
n  Discrimination
n  Competition
n  Offer Fulfillment
n  Fault Diagnosis and Rectification
n  Eligibility for Award
n  Training Audit
It is important to know that our company will develope programs specifically designed to measure the standards set and the proformance expectation of everyone one involved with the business and its onging success.