WHAT DO WE EVALUATE? Some of the things that these programs will evaluate and measure include: nCustomer Satisfaction nCustomer Retention Strengths and Weaknesses nEnvironment and Facilities nPerformance Against Service Standards nPoliteness and Helpfulness of Staff nSuggestive Selling Skills nProduct Knowledge nProduct Quality nProcess Knowledge nTest Purchases nRefunds and Complaints Procedures nProduct Support nMerchandising and Product Availability nTelephone Help Lines, Support Lines, and Sales Lines nPublic Perception of Company nPrice Audits nCompliance Checks nDiscrimination nCompetition nOffer Fulfillment nFault Diagnosis and Rectification nEligibility for Award nTraining Audit It is important to know that our company will develope programs specifically designed to measure the standards set and the proformance expectation of everyone one involved with the business and its onging success.