WHY DO I NEED MYSTERY
SHOPPING?
There are many reasons why your company needs mystery shopping. Some those reasons may be:
n to increase customer service which increases sales and repeat business.
n to increase employee morale with award programs and clearer objectives which will decrease employee turnover.
n to provide what consumers actually see so that your company may react accordingly.
n to show employees how they can increase sales and increase the bottom line through behavior modification.
n to distinguish between those employees who excel and those that are struggling.
n to give direction to training programs.
n to obtain unbiased and accurate data for management to base decisions on.
n to gain detailed information on competitors so that your company can maintain a competitive edge.
n to track company, department, and individual improvement and progress through ongoing shopping programs.
n to make your job easier by reducing your need to police employees as often which will give you more time for other things important to you.
n to provide a tool for judging performance and offering bonuses to deserving employees.
n to provide a tool for confirming suspected problems within your organization.
n to provide a tool that allows for accurate design of solutions that will help your success and the success of your business.
There are many reasons why your company needs mystery shopping. Some those reasons may be:
n to increase customer service which increases sales and repeat business.
n to increase employee morale with award programs and clearer objectives which will decrease employee turnover.
n to provide what consumers actually see so that your company may react accordingly.
n to show employees how they can increase sales and increase the bottom line through behavior modification.
n to distinguish between those employees who excel and those that are struggling.
n to give direction to training programs.
n to obtain unbiased and accurate data for management to base decisions on.
n to gain detailed information on competitors so that your company can maintain a competitive edge.
n to track company, department, and individual improvement and progress through ongoing shopping programs.
n to make your job easier by reducing your need to police employees as often which will give you more time for other things important to you.
n to provide a tool for judging performance and offering bonuses to deserving employees.
n to provide a tool for confirming suspected problems within your organization.
n to provide a tool that allows for accurate design of solutions that will help your success and the success of your business.
