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We want to become your strategic provider for mystery shopping, surveying, and interviewing programs.
As we chart our path going forward, we are focused on quality, technology, accuracy, reliability, and dedication to service. We offer programs powerful enough to provide you with actionable, measurable data regarding what is happening in your business. Organizations of all sizes have recognized the value of current information detailing what actually occurs at those critical moments of customer interaction. |
Service on Sight Research & Consultancy, Inc.
Our company will coordinate all pricing, scheduling, fielding, reporting, and data processing allowing you to concentrate on your customers and add value to the data. We will manage the study, conduct the interviews, process the data, and produce tabulations based on your specifications.
We also realize that most managers and executives need more than raw data. They need to know what to do with the data. We can help you use this data to make vital business decisions; therefore, the data must be completely accurate and reliable. That is a challenge which we will meet. We will customize your reports and recommend specific actions. With every decision we help you to make and every action we help you to take, we will always remember that your success is our success.
Our company will give you:
n the customer’s point of view.
n customer service auditing activity.
n accurate answers which eliminate guesswork in the decision making process.
n recommendations leading to increased company profits.
n a system for process improvement.
n a system for increasing employee performance.
n a system for increasing employee satisfaction.
n a system for gaining and retaining more customers.
n a system for showing trends in strengths and weaknesses over time.
n a system to establish training needs and training effectiveness.
Our reports:
n are observational, not judgmental.
n quantify quality perceptions.
n avoid leading or ambiguous questions.
n flow clearly and logically.
n measure group and individual performance.
n are designed to meet your specific needs.
n are completed based on your requirements.
n are responsive and timely.
n are flexible and may be changed as needed based on your specifications.
n can come with summary reports, recommendations, and training options.
Our company will coordinate all pricing, scheduling, fielding, reporting, and data processing allowing you to concentrate on your customers and add value to the data. We will manage the study, conduct the interviews, process the data, and produce tabulations based on your specifications.
We also realize that most managers and executives need more than raw data. They need to know what to do with the data. We can help you use this data to make vital business decisions; therefore, the data must be completely accurate and reliable. That is a challenge which we will meet. We will customize your reports and recommend specific actions. With every decision we help you to make and every action we help you to take, we will always remember that your success is our success.
Our company will give you:
n the customer’s point of view.
n customer service auditing activity.
n accurate answers which eliminate guesswork in the decision making process.
n recommendations leading to increased company profits.
n a system for process improvement.
n a system for increasing employee performance.
n a system for increasing employee satisfaction.
n a system for gaining and retaining more customers.
n a system for showing trends in strengths and weaknesses over time.
n a system to establish training needs and training effectiveness.
Our reports:
n are observational, not judgmental.
n quantify quality perceptions.
n avoid leading or ambiguous questions.
n flow clearly and logically.
n measure group and individual performance.
n are designed to meet your specific needs.
n are completed based on your requirements.
n are responsive and timely.
n are flexible and may be changed as needed based on your specifications.
n can come with summary reports, recommendations, and training options.
